We understand that as an interior designer, you rely on quality and reliability when selecting products for your clients. At Lit Lamps, we strive to provide you with the best products and services possible. However, we understand that sometimes, you may not be completely satisfied with your purchase. That's why we have a comprehensive return policy in place.
If you're not satisfied with your purchase, you may return it to us within 30 days from the date of delivery. Please note that the item must be in its original condition and packaging, and should not have been used, installed, or modified. We also require proof of purchase, such as a receipt or order confirmation email.
To initiate a return, please contact our customer service team with your order number and a brief explanation of why you'd like to return the item. Our team will guide you through the return process and provide you with instructions on how to send the item back to us. Please note that shipping fees for returns are the responsibility of the customer.
Once we receive the item, we will inspect it to ensure it's in its original condition. If everything checks out, we'll process your refund, minus any shipping fees, within 7-10 business days. Please note that refunds will be issued to the original payment method used for the purchase.
In the unlikely event that you receive a defective or damaged item, please contact our customer service team immediately. We'll arrange for a replacement or refund, depending on your preference. Please note that if the item was damaged during shipping, we may require photographic evidence to file a claim with the shipping carrier.
We take great pride in our products and services, and we want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're always here to help!